In the space of one hour, my entire digital life was destroyed, said Mat Honan of Wired.
"First my Google account was taken over, then deleted. Next my Twitter
account was compromised, and used as a platform to broadcast racist and
homophobic messages. And worst of all, my AppleID account was broken
into, and my hackers used it to remotely erase all of the data on my
iPhone, iPad, and MacBook.
In many ways, this was all my fault.
My accounts were daisy-chained together. Getting into Amazon let my
hackers get into my Apple ID account, which helped them get into Gmail,
which gave them access to Twitter. Had I used two-factor authentication
for my Google account, it’s possible that none of this would have
happened, because their ultimate goal was always to take over my Twitter
account and wreak havoc. Lulz.
Had I been regularly backing up
the data on my MacBook, I wouldn’t have had to worry about losing more
than a year’s worth of photos, covering the entire lifespan of my
daughter, or documents and e-mails that I had stored in no other
location.
Those security lapses are my fault, and I deeply, deeply regret them.
But
what happened to me exposes vital security flaws in several customer
service systems, most notably Apple’s and Amazon’s. Apple tech support
gave the hackers access to my iCloud account. Amazon tech support gave
them the ability to see a piece of information — a partial credit card
number — that Apple used to release information. In short, the very four
digits that Amazon considers unimportant enough to display in the clear
on the web are precisely the same ones that Apple considers secure
enough to perform identity verification. The disconnect exposes flaws in
data management policies endemic to the entire technology industry, and
points to a looming nightmare as we enter the era of cloud computing
and connected devices.
This isn’t just my problem. Since Friday,
Aug. 3, 2012, when hackers broke into my accounts, I’ve heard from other
users who were compromised in the same way, at least one of whom was
targeted by the same group. The very four digits that Amazon considers
unimportant enough to display in the clear on the Web are precisely the
same ones that Apple considers secure enough to perform identity
verification.
Moreover, if your computers aren’t already
cloud-connected devices, they will be soon. Apple is working hard to get
all of its customers to use iCloud. Google’s entire operating system is
cloud-based. And Windows 8, the most cloud-centric operating system
yet, will hit desktops by the tens of millions in the coming year. My
experience leads me to believe that cloud-based systems need
fundamentally different security measures. Password-based security
mechanisms — which can be cracked, reset, and socially engineered — no
longer suffice in the era of cloud computing.
I realized
something was wrong at about 5 p.m. on Friday. I was playing with my
daughter when my iPhone suddenly powered down. I was expecting a call,
so I went to plug it back in.
It then rebooted to the setup
screen. This was irritating, but I wasn’t concerned. I assumed it was a
software glitch. And, my phone automatically backs up every night. I
just assumed it would be a pain in the ass, and nothing more. I entered
my iCloud login to restore, and it wasn’t accepted. Again, I was
irritated, but not alarmed.
I went to connect the iPhone to my
computer and restore from that backup — which I had just happened to do
the other day. When I opened my laptop, an iCal message popped up
telling me that my Gmail account information was wrong. Then the screen
went gray, and asked for a four-digit PIN.
I didn’t have a four-digit PIN.
By
now, I knew something was very, very wrong. For the first time it
occurred to me that I was being hacked. Unsure of exactly what was
happening, I unplugged my router and cable modem, turned off the Mac
Mini we use as an entertainment center, grabbed my wife’s phone, and
called AppleCare, the company’s tech support service, and spoke with a
rep for the next hour and a half.
It wasn’t the first call they
had had that day about my account. In fact, I later found out that a
call had been placed just a little more than a half an hour before my
own. But the Apple rep didn’t bother to tell me about the first call
concerning my account, despite the 90 minutes I spent on the phone with
tech support. Nor would Apple tech support ever tell me about the first
call voluntarily — it only shared this information after I asked about
it. And I only knew about the first call because a hacker told me he had
made the call himself.
At 4:33 p.m., according to Apple’s tech
support records, someone called AppleCare claiming to be me. Apple says
the caller reported that he couldn’t get into his Me.com e-mail — which,
of course was my Me.com e-mail.
In response, Apple issued a
temporary password. It did this despite the caller’s inability to answer
security questions I had set up. And it did this after the hacker
supplied only two pieces of information that anyone with an internet
connection and a phone can discover.
At 4:50 p.m., a password
reset confirmation arrived in my inbox. I don’t really use my me.com
e-mail, and rarely check it. But even if I did, I might not have noticed
the message because the hackers immediately sent it to the trash. They
then were able to follow the link in that e-mail to permanently reset my
AppleID password.
At 4:52 p.m., a Gmail password recovery e-mail
arrived in my me.com mailbox. Two minutes later, another e-mail arrived
notifying me that my Google account password had changed.
At
5:02 p.m., they reset my Twitter password. At 5:00 they used iCloud’s
“Find My” tool to remotely wipe my iPhone. At 5:01 they remotely wiped
my iPad. At 5:05 they remotely wiped my MacBook. Around this same time,
they deleted my Google account. At 5:10, I placed the call to AppleCare.
At 5:12 the attackers posted a message to my account on Twitter taking
credit for the hack.
By wiping my MacBook and deleting my Google
account, they now not only had the ability to control my account, but
were able to prevent me from regaining access. And crazily, in ways that
I don’t and never will understand, those deletions were just collateral
damage. My MacBook data — including those irreplaceable pictures of my
family, of my child’s first year and relatives who have now passed from
this life — weren’t the target. Nor were the eight years of messages in
my Gmail account. The target was always Twitter. My MacBook data was
torched simply to prevent me from getting back in.
Lulz.
I
spent an hour and a half talking to AppleCare. One of the reasons it
took me so long to get anything resolved with Apple during my initial
phone call was because I couldn’t answer the security questions it had
on file for me. It turned out there’s a good reason for that. Perhaps an
hour or so into the call, the Apple representative on the line said
“Mr. Herman, I….”
“Wait. What did you call me?”
“Mr. Herman?”
“My name is Honan.”
Apple
had been looking at the wrong account all along. Because of that, I
couldn’t answer my security questions. And because of that, it asked me
an alternate set of questions that it said would let tech support let me
into my me.com account: a billing address and the last four digits of
my credit card. (Of course, when I gave them those, it was no use,
because tech support had misheard my last name.)
It turns out, a
billing address and the last four digits of a credit card number are the
only two pieces of information anyone needs to get into your iCloud
account. Once supplied, Apple will issue a temporary password, and that
password grants access to iCloud.
Apple tech support confirmed to
me twice over the weekend that all you need to access someone’s AppleID
is the associated e-mail address, a credit card number, the billing
address, and the last four digits of a credit card on file. I was very
clear about this. During my second tech support call to AppleCare, the
representative confirmed this to me. “That’s really all you have to have
to verify something with us,” he said.
We talked to Apple
directly about its security policy, and company spokesperson Natalie
Kerris told Wired, “Apple takes customer privacy seriously and requires
multiple forms of verification before resetting an Apple ID password. In
this particular case, the customer’s data was compromised by a person
who had acquired personal information about the customer. In addition,
we found that our own internal policies were not followed completely. We
are reviewing all of our processes for resetting account passwords to
ensure our customers’ data is protected.”
On Monday, Wired tried
to verify the hackers’ access technique by performing it on a different
account. We were successful. This means, ultimately, all you need in
addition to someone’s e-mail address are those two easily acquired
pieces of information: a billing address and the last four digits of a
credit card on file. Here’s the story of how the hackers got them.
By
exploiting the customer service procedures employed by Apple and
Amazon, hackers were able to get into iCloud and take over all of Mat
Honan’s digital devices — and data.
On the night of the hack, I
tried to make sense of the ruin that was my digital life. My Google
account was nuked, my Twitter account was suspended, my phone was in a
useless state of restore, and (for obvious reasons) I was highly
paranoid about using my Apple email account for communication.
I
decided to set up a new Twitter account until my old one could be
restored, just to let people know what was happening. I logged into
Tumblr and posted an account of how I thought the takedown occurred. At
this point, I was assuming that my seven-digit alphanumeric AppleID
password had been hacked by brute force. In the comments (and, oh, the
comments) others guessed that hackers had used some sort of keystroke
logger. At the end of the post, I linked to my new Twitter account.
And then, one of my hackers @ messaged me. He would later identify himself as Phobia. I followed him. He followed me back.
We
started a dialogue via Twitter direct messaging that later continued
via e-mail and AIM. Phobia was able to reveal enough detail about the
hack and my compromised accounts that it became clear he was, at the
very least, a party to how it went down. I agreed not to press charges,
and in return he laid out exactly how the hack worked. But first, he
wanted to clear something up:
“didnt guess ur password or use bruteforce. i have my own guide on how to secure emails.”
I
asked him why. Was I targeted specifically? Was this just to get to
Gizmodo’s Twitter account? No, Phobia said they hadn’t even been aware
that my account was linked to Gizmodo’s, that the Gizmodo linkage was
just gravy. He said the hack was simply a grab for my three-character
Twitter handle. That’s all they wanted. They just wanted to take it, and
fuck shit up, and watch it burn. It wasn’t personal.
“I honestly
didn’t have any heat towards you before this. i just liked your
username like I said before” he told me via Twitter Direct Message.
After
coming across my account, the hackers did some background research. My
Twitter account linked to my personal website, where they found my Gmail
address. Guessing that this was also the e-mail address I used for
Twitter, Phobia went to Google’s account recovery page. He didn’t even
have to actually attempt a recovery. This was just a recon mission.
Because
I didn’t have Google’s two-factor authentication turned on, when Phobia
entered my Gmail address, he could view the alternate e-mail I had set
up for account recovery. Google partially obscures that information,
starring out many characters, but there were enough characters
available, m••••n@me.com. Jackpot.
This was how the hack
progressed. If I had some other account aside from an Apple e-mail
address, or had used two-factor authentication for Gmail, everything
would have stopped here. But using that Apple-run me.com e-mail account
as a backup meant told the hacker I had an AppleID account, which meant I
was vulnerable to being hacked.
Be careful with your Amazon account — or someone might buy merchandise on your credit card, but send it to their home.
“You
honestly can get into any email associated with apple,” Phobia claimed
in an e-mail. And while it’s work, that seems to be largely true.
Since
he already had the e-mail, all he needed was my billing address and the
last four digits of my credit card number to have Apple’s tech support
issue him the keys to my account.
So how did he get this vital
information? He began with the easy one. He got the billing address by
doing a whois search on my personal web domain. If someone doesn’t have a
domain, you can also look up his or her information on Spokeo,
WhitePages, and PeopleSmart.
Getting a credit card number is
tricker, but it also relies on taking advantage of a company’s back-end
systems. Phobia says that a partner performed this part of the hack, but
described the technique to us, which we were able to verify via our own
tech support phone calls. It’s remarkably easy — so easy that Wired was
able to duplicate the exploit twice in minutes.
First you call
Amazon and tell them you are the account holder, and want to add a
credit card number to the account. All you need is the name on the
account, an associated e-mail address, and the billing address. Amazon
then allows you to input a new credit card. (Wired used a bogus credit
card number from a website that generates fake card numbers that conform
with the industry’s published self-check algorithm.) Then you hang up.
Next
you call back, and tell Amazon that you’ve lost access to your account.
Upon providing a name, billing address, and the new credit card number
you gave the company on the prior call, Amazon will allow you to add a
new e-mail address to the account. From here, you go to the Amazon
website, and send a password reset to the new e-mail account. This
allows you to see all the credit cards on file for the account — not the
complete numbers, just the last four digits. But, as we know, Apple
only needs those last four digits. We asked Amazon to comment on its
security policy, but didn’t have anything to share by press time.
And
it’s also worth noting that one wouldn’t have to call Amazon to pull
this off. Your pizza guy could do the same thing, for example. If you
have an AppleID, every time you call Pizza Hut, you’ve giving the
16-year-old on the other end of the line all he needs to take over your
entire digital life.
And so, with my name, address, and the last
four digits of my credit card number in hand, Phobia called AppleCare,
and my digital life was laid waste. Yet still I was actually quite
fortunate.
They could have used my e-mail accounts to gain access
to my online banking, or financial services. They could have used them
to contact other people, and socially engineer them as well. As Ed Bott
pointed out on TWiT.tv, my years as a technology journalist have put
some very influential people in my address book. They could have been
victimized too.
Instead, the hackers just wanted to embarrass me, have some fun at my expense, and enrage my followers on Twitter by trolling.
I had done some pretty stupid things. Things you shouldn’t do.
I
should have been regularly backing up my MacBook. Because I wasn’t
doing that, if all the photos from the first year and a half of my
daughter’s life are ultimately lost, I will have only myself to blame. I
shouldn’t have daisy-chained two such vital accounts — my Google and my
iCloud account — together. I shouldn’t have used the same e-mail prefix
across multiple accounts — mhonan@gmail.com, mhonan@me.com, and
mhonan@wired.com. And I should have had a recovery address that’s only
used for recovery without being tied to core services.
But,
mostly, I shouldn’t have used Find My Mac. Find My iPhone has been a
brilliant Apple service. If you lose your iPhone, or have it stolen, the
service lets you see where it is on a map. The New York Times’ David
Pogue recovered his lost iPhone just last week thanks to the service.
And so, when Apple introduced Find My Mac in the update to its Lion
operating system last year, I added that to my iCloud options too.
After all, as a reporter, often on the go, my laptop is my most important tool.
But
as a friend pointed out to me, while that service makes sense for
phones (which are quite likely to be lost) it makes less sense for
computers. You are almost certainly more likely to have your computer
accessed remotely than physically. And even worse is the way Find My Mac
is implemented.
When you perform a remote hard drive wipe on
Find my Mac, the system asks you to create a four-digit PIN so that the
process can be reversed. But here’s the thing: If someone else performs
that wipe — someone who gained access to your iCloud account through
malicious means — there’s no way for you to enter that PIN.
A
better way to have this set up would be to require a second method of
authentication when Find My Mac is initially set up. If this were the
case, someone who was able to get into an iCloud account wouldn’t be
able to remotely wipe devices with malicious intent. It would also mean
that you could potentially have a way to stop a remote wipe in progress.
But that’s not how it works. And Apple would not comment as to whether stronger authentification is being considered.
As
of Monday, both of these exploits used by the hackers were still
functioning. Wired was able to duplicate them. Apple says its internal
tech support processes weren’t followed, and this is how my account was
compromised. However, this contradicts what AppleCare told me twice that
weekend. If that is, in fact, the case — that I was the victim of Apple
not following its own internal processes — then the problem is
widespread.
I asked Phobia why he did this to me. His answer
wasn’t satisfying. He says he likes to publicize security exploits, so
companies will fix them. He says it’s the same reason he told me how it
was done. He claims his partner in the attack was the person who wiped
my MacBook. Phobia expressed remorse for this, and says he would have
stopped it had he known.
“yea i really am a nice guy idk why i do
some of the things i do,” he told me via AIM. “idk my goal is to get it
out there to other people so eventually every1 can over come hackers”
I
asked specifically about the photos of my little girl, which are, to
me, the greatest tragedy in all this. Unless I can recover those photos
via data recovery services, they are gone forever. On AIM, I asked him
if he was sorry for doing that. Phobia replied, “even though i wasnt the
one that did it i feel sorry about that. Thats alot of memories im only
19 but if my parents lost and the footage of me and pics i would be
beyond sad and im sure they would be too.”
But let’s say he did
know, and failed to stop it. Hell, for the sake of argument, let’s say
he did it. Let’s say he pulled the trigger. The weird thing is, I’m not
even especially angry at Phobia, or his partner in the attack. I’m
mostly mad at myself. I’m mad as hell for not backing up my data. I’m
sad, and shocked, and feel that I am ultimately to blame for that loss.
But
I’m also upset that this ecosystem that I’ve placed so much of my trust
in has let me down so thoroughly. I’m angry that Amazon makes it so
remarkably easy to allow someone into your account, which has obvious
financial consequences. And then there’s Apple. I bought into the Apple
account system originally to buy songs at 99 cents a pop, and over the
years that same ID has evolved into a single point of entry that
controls my phones, tablets, computers and data-driven life. With this
AppleID, someone can make thousands of dollars of purchases in an
instant, or do damage at a cost that you can’t put a price on."
Additional
reporting by Roberto Baldwin and Christina Bonnington. Portions of this
story originally appeared on Mat Honan’s Tumblr.
- As seen in The Week
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My Digital Nightmare: A Hacker Stole My Family Photos and Upended My Life, and It Could Easily Happen to You
Virtual Princeton: A Guide to Free Online Ivy League Classes
Elite universities are opening their classrooms' doors to anyone with
an Internet connection — for free! The company Coursera has teamed up
with 16 universities (including Stanford, Duke, and Princeton) to offer
more than 100 free online courses to anyone with Internet access.
Why are colleges offering free classes?
They
don't want to be left behind in the digital revolution that has already
transformed the way we consume news, music, and books. Stanford, Duke,
Princeton, and Johns Hopkins are among the 16 universities that have
partnered with a newly launched company called Coursera to offer more
than 100 free online courses this academic year; MIT, Harvard, and the
University of California, Berkeley, are following suit through a
nonprofit venture called edX. Now people anywhere in the world can take
Stanford's "Introduction to Mathematical Thinking," learn the
"Principles of Obesity Economics" at Johns Hopkins, or have Duke
University behavioral economist Dan Ariely lead them through "A
Beginner's Guide to Irrational Behavior"—all without paying the $50,000
usually required to attend these world-class universities. More than 1
million people from scores of countries have already enrolled in the
free classes, which some believe could transform the mission and model
of higher education. Anant Agarwal, president of edX, calls it "the
single biggest change in education since the printing press."
What's in it for colleges?
Prestige
now, and possibly profit later. Schools say they're willing to give
their product away for free so they don't miss the chance to be among
the first to develop new forms of education. "The potential upside for
this experiment is so big that it's hard for me to imagine any large
research university that wouldn't want to be involved," said Richard
DeMillo, director of the Center for 21st Century Universities at Georgia
Tech. One day the schools will likely try to make some money, too,
possibly by charging students for credits or allowing companies to
sponsor courses. But universities recognize that they could be
jeopardizing their hard-won reputations and their time-tested business
model, said Jason Wingard, a vice dean of the University of
Pennsylvania's Wharton School. "You run the risk of potentially diluting
your brand."
How do the classes work?
Much
like a typical college lecture course, but with an audience in the tens
or even hundreds of thousands. At a time of their choosing, students
watch videos of lectures by respected professors, and complete
interactive quizzes and regular homework to prove they grasp the
material. The Web videos incorporate graphics and virtual games, and
students can pose questions and debate one another in online discussion
groups. Professors say it's thrilling to reach so many students at once,
from teenagers in India to baby boomers in Indiana. Coursera co-founder
Andrew Ng, a Stanford computer
science professor, recently taught an online class to more than 100,000
students. To reach that many people, Ng said, "I would have had to
teach my normal Stanford class for 250 years."
Are the classes effective?
Some
educators doubt that virtual classes can match the experience of
face-to-face learning. Online education "tends to be a monologue and not
a real dialogue," said University of Virginia English professor Mark
Edmundson. There's also an extremely high attrition rate: Of the 160,000
people who enrolled in a Stanford artificial intelligence course last
year, only 23,000 finished the work. But the feedback that could improve
these courses is just beginning to roll in, and there's already some
evidence that students who stick with online courses learn just as much
as those in conventional classes. "This is the Wild West," said Agarwal.
"There's a lot of things we have to figure out."
Will this trend make college cheaper?
There
are grounds for hope. Since 1985, U.S. college tuition rates and fees
have grown by 559 percent. In theory, online courses could cut costs by
enabling universities to outsource coursework to the Internet and do
away with or share some academic departments. Fewer students would need
campus housing and other services. Universities have so far opposed
giving credit for free classes, instead conferring certificates that
don't count toward a degree. But that's already starting to change, with
the University of Washington offering credit for Coursera classes this
fall.
Could the web replace universities?
Not
anytime soon. "Why do people pay $50,000 a year to attend an
institution like Caltech?" Ng said. "The real value is the interactions
with professors and other equally bright students." Still, even a remote
dose of elite education can have great value to students who have no
chance of setting foot on an Ivy League campus. And lessons drawn from
the courses could reshape how colleges approach teaching, turning the
ability to offer a mix of online and face-to-face learning into the new
gold standard for top-notch educators. Sebastian Thrun, a Stanford
research professor who offers free online computer science classes,
predicts that there will be only 10 higher-education institutions in the
world in 50 years. "It's pretty obvious that degrees will go away," he
said. "The idea of a degree is that you spend a fixed time right after
high school to educate yourself for the rest of your career. But careers
change so much over a lifetime now that this model isn't valid
anymore." In the future, he says, people will return to college
throughout their lives, updating what they know through online courses.
A fresh start for the jobless
Free
online courses might have millions of immediate beneficiaries among
unemployed workers who need job retraining. Even with a law degree from
the University of Chicago, Dennis Cahillane, 29, couldn't get hired. But
after taking several free Stanford courses in building databases, he
recently landed a job as a programmer for a media website. And now he is
planning to work his way through Coursera classes in his spare time
until he's earned "the equivalent of a B.A. in computer science from
Stanford," he told Fast Company. Andy Rice, who owns a weather
forecasting company in Minnesota, says he's heartened when he sees
resumes from job applicants listing free courses. "I definitely want to
hire people who are always questing for new knowledge," he said. "Life's
not about what you learn when you're 22."
- As seen in The Week
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How Teens’ Texts Lead to Unsafe Sex
Teenagers who engage in sexting—sending
sexually explicit texts—are far more likely to begin having intercourse
at an early age and engage in other risky behavior, a new study has
found.
The study of 1,800 Los Angeles high school students shows that one in
seven has sent a “sext” message, and that those who have are seven
times more likely to be sexually active. Teens who sext—especially
girls— are also more likely to have unprotected sex, sleep with multiple
partners, and use drugs or alcohol before having intercourse.
“What we really wanted to know is, is there a link between sexting
and taking risks with your body? And the answer is a pretty resounding
‘yes,’” study author Eric Rice, a researcher at the University of
Southern California, tells Reuters.com. The fact that some teen
girls have suffered humiliation when ex-boyfriends widely distributed
photos of them naked doesn’t seem to be registering.
“There is an emerging sense of normalcy around sexting behavior,”
Rice says. Some 54 percent of teens say they have a friend who sexts,
which makes them 17 times more likely to try it themselves. “If their
friends do it,” Rice says, “they’re going to do it.”
- As seen in The Week
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The Digital 100: The World's Most Valuable Private Tech Companies in 2012
Business Insider
evaluated private tech companies and ranked the top 100 by value. Their
rankings are based on several metrics, including revenue, users, market
opportunities, growth rates, and the perception of investors and tech
gurus.
Here they are, The Digital 100, enjoy!
1. Alibaba
2. Bloomberg
3. Twitter
4. 360Buy
5. Palantir
6. Dropbox
7. Square
8. MLB.com
9. Softlayer
10. Vente-Privee
11. VANCL
12. Airbnb
13. Pinterest
14. Datapipe
15. Spotify
16. Craigslist
17. Flipkart
18. Ozon Group
19. Coupang
20. Wonga
21. Hulu
22. Klarna
23. Kaspersky Lab
24. Rovio
25. Conduit
26. Aricent Group
27. Survey Monkey
28. Mu Sigma
29. ZocDoc
30. Just Eat
31. Gilt Groupe
32. Everyday Health
33. Evernote
34. LivingSocial
35. Criteo
36. Zulily
37. Zoosk
38. Redfin
39. Qualtrics
40. Seamless
41. Media Ocean
42. JustDial
43. 10gen
44. AppNexus
45. GitHub
46. Tumblr
47. Box.net
48. Glam Media
49. Stella & Dot
50. Marketo
51. Etsy
52. One Kings Lane
53. Nasty Gal
54. Klout
55. Automattic
56. Xiu
57. Manta
58. Eventbrite
59. Sugar, Inc
60. Kickstarter
61. Apptio
62. Fresh Direct
63. eHarmony
64. Veracode
65. Wix
66. Turn
67. Quantcast
68. Nest
69. Fab
70. Foursquare
71. Storm8
72. Flipboard
73. Vibrant Media
74. Rubicon Project
75. OpenX
76. Return Path
77. Quora
78. Snapdeal
79. Tremor Video
80. RightScale
81. Whaleshark/RetailMeNot
82. Break Media
83. Tagged
84. Yext
85. Stripe
86. Rocket Fuel
87. Mind Candy
88. AddThis
89. SoundCloud
90. Xirrus
91. Federated Media
92. Say Media
93. Yodle
94. Coupons.com
95. Path
96. Shazam
97. Plenty of Fish
98. Warby Parker
99. Thrillist
100. Vox Media
- As seen in Business Insider
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How to Clean Up Your Online Image
1. Assess the damage. Now there's a reason to spend hours Googling yourself or better yet, to plug your name into 123people.com, which digs up harder-to-find info. You can tackle minor stains yourself but if there's a lot to bury, hire a pro like Reputation.com or ElixirInteractive.com
2. Start cleaning. Scour your Twitter, Facebook, and other social networking accounts and delete and dodgy photos or comments you've posted. If necessary, close down questionable accounts.
3. Push the positives. Blogs rank high in Google's algorithms so consider starting a blog about your interests. If you don't have time to post regularly, start a personal Web site instead, using a template from Wix.com or Webs.com. To find free, comprehensive advice on building a positive online presence, check out BrandYourself.com.
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Meet Baxter: The Humanoid Robot to Revolutionize U.S. Manufacturing
Rethink Robotics unveils Baxter, a robot that can work alongside humans. According to Valentin Schmid at The Epoch Times,
Baxter could revolutionize the way American companies operate as they
shift production back to the United States using the humanoid robot to
save on costs. Rethink Robotics unveiled its flagship product to the
public September 18, 2012.
“Roboticists have been successful in
designing robots capable of super-human speed and precision. What’s
proven more difficult is inventing robots that can act as we do—in other
words, that are able to inherently understand and adapt to their
environments,” said company founder Rodney Brooks, an artificial
intelligence legend and robotics pioneer having spent much of his life
teaching at MIT. Rethink was founded in 2008 with the purpose of
designing a robot like Baxter and carries a few other products. It is
currently owned by venture capital firms and Brooks.
He further
notes that providing a flexible and inexpensive solution—the robot costs
only $22,000—Rethink specifically hopes to contribute to a revival in
American manufacturing. “We believed that if we could cross that chasm
with the manufacturing environment specifically in mind, we could offer
new hope to the millions of American manufacturers who are looking for
innovative ways to compete in our global economy.”
Baxter Solves Problem of Safety, Adaptability, and Programming
Baxter,
which is exclusively produced in the United States and will first ship
in October, aims to solve some of the long-standing issues with
automation. The most important one is safety, as most industrial robots
on assembly lines operate far away from humans or need to be caged to
prevent injury. Rethink’s robot, which has a screen as a head and big
flexible arms, is also equipped with Sonar sensors and software that
help it detect human activity. In addition, it is programmed to stop its
relatively gentle movements as soon as it detects resistance. A
promotional video shows the robot standing on a fixed platform and the
company has not commented on whether it can also walk.
“The
class of products that can work side by side with people without any
protection, those would be important developments. They could take
robots from a factory environment … where people would have to be kept
away, into more areas … some outside of factories,” says Jeff Burnstein,
president of the Robotic Industries Association, an organization that
provides education and information for companies interested in
automating workflows.
Another big advantage is the ease of use.
Normally, industrial robots need technical personnel to be programmed to
perform a limited amount of tasks in an effort that involves special
software and more often than not can take up to a full day. Baxter,
which can be employed in less than an hour after being delivered, can be
trained by any type of personnel by merely showing it how to perform a
wide range of tasks, such as material handling, line loading, light
assembly, or packing products.
In practice this would mean that
the employee would move Baxter’s arms to perform the desired process and
chose one of several preprogrammed options by way of twisting a few
dials. The robot can also adapt to changes in the environment, for
example if it drops an object, it knows to get another before trying to
finish the task, unlike other robots, which have been seen picking air
for a whole day, if no human supervises them.
“This class of
robots doesn’t need a whole lot of programming. … That’s important.
There are a number of companies that either don’t have the in-house
expertise or they don’t want to pay for outside assistance,” said
Burnstein in an Epoch Times interview.
“Because of its
versatility and the short amount of time it takes to retrain, Baxter can
be easily moved by production personnel to different and varying tasks
over the course of a day, week, and month,” says the company’s press
release. Most of the claims that the company makes in the press release
can be tracked in a promotional video and also have been tried in
practice when Baxter was on loan at Vanguard Plastics, a small
manufacturer based in Connecticut, writes Will Knight of
technologyreview.com.
Jeff Burnstein cautions, however, that the
ultimate success will be determined after the product is rolled out.
“Until these products are out in big numbers you don’t know if they are
safe or not.”
If Baxter or similar robots can be rolled out on a
large scale, it could mean big things for American manufacturing. Given
the fact that robots like Baxter are inexpensive, flexible, and do not
need much maintenance in terms of programming, they can be used in
companies of all sizes that face tough options in competing with
low-wage countries. AFL-CIO, the umbrella federation for 56 U.S. unions
cites Bureau of Labor Statistics data saying that 5.5 million jobs were
lost in the process of offshoring.
“This development will either
save or create new jobs,” believes Burnstein. “We would hope that
companies that would have otherwise either closed down because they
can’t compete or sent manufacturing jobs overseas will decide to
automate in order to keep jobs in the United States.”
Bob Baugh,
executive director of the AFL-CIO industrial union council,
representing the manufacturing unions within the umbrella organization
agrees: “If you are more productive this way, you can share the
benefits. … The productivity is shared with the workforce and the
community and the country in a sense that people earn better wages and
income. They are compensated for these productivity gains that come with
the interface with human interaction with technology to produce goods.”
The idea is as follows: A humanoid robot would boost human
labor productivity in such a way that it would reduce costs and boost
output without reducing employment here. Increased output at lower costs
would mean more capital accumulated and wages paid in the United
States, leading to greater economic prosperity, even outside
manufacturing.
A simple example would see an American company
closing its factory in China, because it is upset with intellectual
property theft and corrupt business practices as well as rising wages
over there. It would then reopen production in the United States, hiring
workers and supplementing them with flexible automation solutions. Jobs
and output are created in the United States, leading to more jobs and
output created in the United States.
Jeff Burnstein sees
numerous reasons why reshoring makes sense: “When you build domestically
you are closer to your customers, you don’t have to deal with political
instability … the fear of your IP being stolen. There are a lot of
reasons if all things are equal why you would want to build
domestically. … Automation and robotics in particular is allowing
companies to do that, we are seeing signs of that.”
According to
Bob Baugh, automation is also seen as a positive by the unions, as long
as some standards are met: “Workers need to be compensated well and
have a good work environment where they do these things and that they
have the skills to operate the technology and equipment.” These new
developments in automation seem to be a win-win situation that might
even lead to American companies becoming export leaders again one day in
the not too distant future.
- As seen in The Epoch Times
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U.S. is Tightening Web Privacy Rule to Protect Young
Federal regulators are about to take the biggest steps in more than a
decade to protect children online. According to Natasha Singer of The New York Tiems,
the moves come at a time when major corporations, app developers and
data miners appear to be collecting information about the online
activities of millions of young Internet users without their parents’
awareness.
Some sites and apps have also collected details like children’s
photographs or locations of mobile devices; the concern is that the
information could be used to identify or locate individual children. For
example, McDonald’s invites children who visit HappyMeal.com to upload
their photos so they can make collages or videos.
These
data-gathering practices are legal. But the development has so alarmed
officials at the Federal Trade Commission that the agency is moving to
overhaul rules that many experts say have not kept pace with the
explosive growth of the Web and innovations like mobile apps. New rules
are expected within weeks.
“Today, almost every child has a
computer in his pocket and it’s that much harder for parents to monitor
what their kids are doing online, who they are interacting with, and
what information they are sharing,” says Mary K. Engle, associate
director of the advertising practices division at the F.T.C. “The
concern is that a lot of this may be going on without anybody’s
knowledge.”
The proposed changes could greatly increase the need
for children’s sites to obtain parental permission for some practices
that are now popular — like using cookies to track users’ activities
around the Web over time. Marketers argue that the rule should not be
changed so extensively, lest it cause companies to reduce their
offerings for children.
“Do we need a broad, wholesale change of
the law?” says Mike Zaneis, the general counsel for the Interactive
Advertising Bureau, an industry association. “The answer is no. It is
working very well.”
The current federal rule, the Children’s Online Privacy Protection Act of 1998 (COPPA),
requires operators of children’s Web sites to obtain parental consent
before they collect personal information like phone numbers or physical
addresses from children under 13. But rapid advances in technology have
overtaken the rules, privacy advocates say.
Today, many
brand-name companies and analytics firms collect, collate and analyze
information about a wide range of consumer activities and traits. Some
of those techniques could put children at risk, advocates say.
Under
the F.T.C.’s proposals, some current online practices, like getting
children under 13 to submit photos of themselves, would require parental
consent.
Children who visit McDonald’s HappyMeal.com, for
instance, can “get in the picture with Ronald McDonald” by uploading
photos of themselves and combining them with images of the clown.
Children may also “star in a music video” on the site by uploading
photos or webcam images and having it graft their faces onto dancing
cartoon bodies.
But according to children’s advocates, McDonald’s
stored these images in directories that were publicly available. Anyone
with an Internet connection could check out hundreds of photos of young
children, a few of whom were pictured in pajamas in their bedrooms,
advocates said.
In a related complaint to the F.T.C. last month, a
coalition of advocacy groups accused McDonald’s and four other
corporations of violating the 1998 law by collecting e-mail addresses
without parental consent. HappyMeal.com, the complaint noted, invites
children to share their creations on the site by providing the first
names and e-mail addresses of their friends.
“When we tell
parents about this they are appalled, because basically what it’s doing
is going around the parents’ back and taking advantage of kids’
naivete,” says Jennifer Harris, the director of marketing initiatives at
the Yale Rudd Center for Food Policy and Obesity, a member of the
coalition that filed the complaint. “It’s a very unfair and deceptive
practice that we don’t think companies should be allowed to do.”
Danya Proud, a spokeswoman for McDonald’s, said in an e-mail that the company placed a “high importance” on protecting privacy, including children’s online privacy. She said that McDonald’s had blocked public access to several directories on the site.
Last
year, the F.T.C. filed a complaint against W3 Innovations, a developer
of popular iPhone and iPod Touch apps like Emily’s Dress Up, which
invited children to design outfits and e-mail their comments to a blog.
The agency said that the apps violated the children’s privacy rule by
collecting the e-mail addresses of tens of thousands of children without
their parents’ permission and encouraging those children to post
personal information publicly. The company later settled the case,
agreeing to pay a penalty of $50,000 and delete personal data it had
collected about children.
It is often difficult to know what kind
of data is being collected and shared. Industry trade groups say
marketers do not knowingly track young children for advertising
purposes. But a study last year of 54 Web sites popular with children,
including Disney.go.com and Nick.com, found that many used tracking
technologies extensively.
“I was surprised to find that pretty
much all of the same technologies used to track adults are being used on
kids’ Web sites,” said Richard M. Smith, an Internet security expert in
Boston who conducted the study at the request of the Center for Digital
Democracy, an advocacy group.
Using a software program called Ghostery, which detects and identifies tracking entities on Web sites, a New York Times
reporter recently identified seven trackers on Nick.com — including
Quantcast, an analytics company that, according to its own marketing
material, helps Web sites “segment out specific audiences you want to
sell” to advertisers.
Ghostery found 13 trackers on a Disney game
page for kids, including AudienceScience, an analytics company that,
according to that company’s site, “pioneered the concept of targeting
and audience-based marketing.”
David Bittler, a spokesman for
Nickelodeon, which runs Nick.com, says Viacom, the parent company, does
not show targeted ads on Nick.com or other company sites for children
under 13. But the sites and their analytics partners may collect data
anonymously about users for purposes like improving content. Zenia
Mucha, a spokeswoman for Disney, said the company does not show targeted
ads to children and requires its ad partners to do the same.
Another
popular children’s site, Webkinz, says openly that its advertising
partners may aim at visitors with ads based on the collection of
“anonymous data.” In its privacy policy, Webkinz describes the practice
as “online advanced targeting.”
If the F.T.C. carries out its
proposed changes, children’s Web sites would be required to obtain
parents’ permission before tracking children around the Web for
advertising purposes, even with anonymous customer codes.
Some
parents say they are trying to teach their children basic online
self-defense. “We don’t give out birth dates to get the free stuff,”
said Patricia Tay-Weiss, a mother of two young children in Venice,
Calif., who runs foreign language classes for elementary school
students. “We are teaching our kids to ask, ‘What is the company getting
from you and what are they going to do with that information?’ ”
- As seen in The New York Times
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Squishy Robots That Can Hide and Seek
Researchers have built soft-bodied robots that can either blend into or stand out in their environment by changing their color. According to Sindya Bhanoo of The New York Times, these silicone-based robots can also glow in the dark.
The rubbery, four-legged robots mimic the behavior of soft-bodied creatures like sea stars and squid. Most robots today are large and rigid and mimic the movements of mammals.
“Starfish and things of this kind are simpler than mammals,” said George M. Whitesides, a chemist at Harvard who is involved in the research. “Less able to pick up a door, but maybe able to perform other tasks.”
He and his colleagues published their findings in the current issue of the journal Science.
The soft robots are made of a silicone-based polymer called polydimethylsiloxane, or PDMS. They were created using 3-D printers, as were the recently added “color layers.”
The color layers were built with channels into which researchers could pump colored liquids to change the colors and patterns of the robots as desired.
By pumping heated or cooled liquids into the channels, the researchers were also able to camouflage the robots in the infrared.
The coloration feature may one day be useful in building search-and-rescue robots, Dr. Whitesides said. By using color, the robots can serve as a visual marker to help search crews.
“They are very light and can make their way across mud in a way that a heavy robot would have trouble with,” Dr. Whitesides said. “A way of seeing a robot there is to make it very visible in the infrared.”
The robots can also pick up fragile objects, like uncooked eggs and fruits, he said — or even a live mouse.
As a bonus, the soft-bodied robots are inexpensive to build. The current prototypes cost less than $10 each.
- As seen in The New York Times
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Naive Online Daters Turn into Drug Mules
Seriously? YCMTSU! One fine day, Sharon's and Catherine's online dates, called "Frank" and "Marc," asked them to finally meet in person, but not before one last favor: going to Argentina to pick up some sensitive documents. Red flag numero uno...
The two women eventually agreed, thinking their dream had finally come true. However, the documents, hidden in a secret compartment of their luggage, turned out instead to be cocaine. That's how Sharon Mae Armstrong, 55, former deputy chief executive of the Maori Language Commission from New Zealand, and Catherine Blackhawk, 49, an American nurse, suddenly and unknowingly became the final links in a drug trafficking chain. Astonished, they ended up behind bars in the same federal prison on the outskirts of Buenos Aires, in April and June 2011, respectively.
Their cases reveal that dating deceits -- which rose by 150 percent in 2011 alone, fraud protection agency Iovation reveals -- are moving beyond the simple take-the-money-and-run scheme.
"Cartels are looking for people who clearly can't focus properly to realize what kind of business they have been thrown into," Claudio Izaguirre, president of the Argentine Anti-Drugs Association, told Metro. "People like Sharon are thrown into the fray with a luggage where the cocaine is easily detectable; she is just a decoy, a scapegoat. The real mules are behind her, managing to get through while the attention falls on her," he added.
In January of this year, a third person fell into the same cyber-trap and got caught at Buenos Aires airport: Paul Howard Frampton, 69, a distinguished professor of physics and astronomy based at University of North Carolina at Chapel Hill. Frampton has said he was lured into meeting a woman he thought he had been chatting with on the Internet, Czech-born lingerie model Denise Milani. He was given luggage to carry by someone claiming to be Milani's intermediary; the case had 2 kilograms of cocaine inside.
Just like Armstrong and Blackhawk, Frampton was perceived to be vulnerable and financially secure.
Julieta Lacroze, Sharon's lawyer from Buenos Aires-based law firm Estudio Durrieu, believes they are just the tip of an iceberg, but admits it is hard to find exact figures on the dating scam trend.
"It is easy for criminal organizations -- they just have to sit down and chat," she said. "Three months of work via the Internet, and that's it. For 5 kilos of cocaine, it's a fairly good deal."
Normally, dating website rip-offs tend to go unreported due to victims feeling embarrassed or humiliated.
The unwitting drug mules detained in Argentina now fight a battle behind bars to raise awareness about their plight.
Drug smuggling 2.0
A well-educated Western professional feeling lonely and looking for a mate on a dating website: That’s the perfect profile for the next-generation drug mule. Watch out: That seductive, sweet-talking cyber-mate might in fact just turn out to be a cover for a drug cartel in need of smugglers who are beyond suspicion.
How to dig your own grave
Being a professional cyber-love scammer requires an outrageously creative brain. Investigators believe that the organization that tricked Sharon used her own money to pay for the whole operation: In more than four months of a virtual relationship with “Frank,” Sharon agreed to send him $20,000 in different installments via Western Union.
“Every time, he had a different excuse,” her lawyer, Lacroze, pointed out.
“Who in Argentina would ever accept to send this much money to a stranger? No one.”
Nigerian and Russian criminal organizations are infamous to experts and drug enforcement agencies around the world. Websites like Romancescam.com are dedicated to raising awareness over the issue and help people detect their scammers before it becomes too late.
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Why Young People Should Create Their Own 4-Hour Work Week
Young people shouldn't bother "fighting over the remaining scraps of
the old economy," said Walter Russell Mead. Now is a fantastic time to
"find new routes into the uncharted wilderness of the 21-century
economy."
Start-up costs for new ventures are incredibly low; a 24-year-old
with an Internet connection has "the kind of information and access that
only large corporations used to be able to afford." And there are vast
sums of money to be made in providing "customized and tailored services"
to increasingly busy Americans."
If you can figure out ways to take necessary chores off peoples'
hands at a reasonable price, many will pay what you ask and thank you
for the help." In particular, Americans want help bottling the "hose of
the Internet"--there's simply too much on the Web these days for most
people to handle, opening huge opportunities for "filtering, organizing,
and customizing" this torrent of information.
My advice for young people: Build a small business around what your
friends and neighbors need and want. It'll be more satisfying and
"substantially more remunerative that anything a traditional,
off-the-shelf career has to offer."
Read the full article "Finding the Jobs of the Future" here >> http://blogs.the-american-interest.com/wrm/2012/07/15/finding-the-jobs-of-the-future/
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5 New Rules to Pick a Cell Phone Carrier
There are more variables than ever to consider when signing-up for cell phone service (or shall I say tracker service ;-) New shared plans offered by AT&T and Verizon are changing the economics of how individuals and families access voice, data and texting services. Additionally, as 4G phones become commonplace, understanding which carriers offer reliable 4G connections becomes all the more critical.
Before signing-up for a new cell phone plan for you or your family, chew over these five new rules for picking a cell phone carrier.
1) Determine whether a shared plan will save money for you and your family
In August, 2012, AT&T is scheduled to debut its Mobile Share plan for new and existing subscribers. This follows Verizon’s Share Everything plan, which was introduced in June 2012. Both plans offer unlimited voice and texting services for a fixed fee, and charge extra based on the number of devices included and how much overall data is consumed. While the pricing and services for each plan are generally similar, the biggest distinction is that AT&T gives its subscribers the option to choose between Mobile Share and other existing plans. New Verizon subscribers, however, have no other choice but to sign-up for Share Everything.
So how can you determine whether a shared plan is cost-effective versus individual plan options? Consumer Reports advises AT&T subscribers with “low or moderate” data needs to stick with individual plans as this point. Individuals with one smartphone connected to the Mobile Share share plan are charged $95/month plus taxes and penalties for 1GB of data. Overage fees thereafter are $15 for each GB. In comparison, individual voice and data plans on AT&T range between $59/month (450 minutes and 300MB of data) to $99/month (unlimited voice/texting and 3GB of data).
So the benefits of shared plans from both AT&T and Verizon only come into effect as you connect more devices (smartphones, feature phones, tablets, connected laptops) to your plan. Both AT&T and Verizon offer attractive packages that connect two smartphones with two feature phones and 4GB of data for $210. From there, the packages get more cost-effective as you add more devices and data to them.
While Sprint and T-Mobile also provide opt-in shared and family plans, their packages have not changed as dramatically in recent months. However, if AT&T and Verizon are successful with their new offerings, expect the two other major carriers to follow suit.
2) Monitor your data consumption – but don’t pay for more than you need
One additional and unfortunate wrinkle in Verizon’s Share Everything plan is that existing subscribers who enjoy grandfathered unlimited data plans will not be able to upgrade their phones at subsidized prices. That means that new and shiny smartphone you want to buy for $199 will actually run you more than $500. For most of us, that negates the benefits of having an unlimited data plan. Verizon is not the only carrier getting stingier with its data. Earlier this year, AT&T confirmed that subscribers still on their unlimited plans (no longer available to new customers) could see data speeds slow down after 3GB are consumed in a billing cycle. T-Mobile’s “Classic Unlimited Plan” for $95/month reduces high speed data after 5GB are consumed in a billing cycle. At this point, Sprint is the only remaining major U.S carrier to offer unlimited data plans.
But is not having access to unlimited data really the end of the world? According to Nielsen, the average smartphone owner consumes less than 500MB of data each month. So if you are a relatively light data user who likes to email, browse the web and maybe play the occasional game or two, you can save $10 to $50 per month or more on AT&T, Verizon and T-Mobile with plans that offer 1GB of data. Paying for unlimited data, or as much as 5GB of data per month, is best for family plans or individuals who constantly play games and/or watch videos on their smartphones without wireless Internet connections.
3) Research coverage maps for the best 4G networks in your area
As we increasingly treat our cell phones like handheld computers, the speed and reliability of the networks they are carried on become more important than ever. If you are about to purchase a new phone and things like high-speed Internet connections, video conferencing and HD gaming are important to you, than you should research which carrier in your area offers the best 4G connection. While AT&T is lauded by PCWorld and others as having the fastest 4G download speeds, the other carriers got a head start in offering nationwide 4G coverage. Before choosing a provider, check out the coverage maps offered online by Verizon, AT&T, Sprint and T-Mobile, as well as other regional providers you can access. You don’t want to shell out the big bucks for a state-of-the-art phone and two-year plan, and not have access to the fastest network possible.
4) Be mindful of your privacy before downloading certain applications
Advances in mobile media technology offer great benefits like the ability to identify nearby retail sales or happy hours in our area, as well as what our friends and contacts might be doing at any particular time. Of course, the counter-effect is that we sacrifice elements of our privacy to make these things possible. While many of us are proactive about deciding what personal information we are willing to give up for these services and conveniences, many third-party applications are not always forthright about what they are doing with our information.
Earlier this year, it was discovered that many popular apps like Path, Twitter and Yelp were uploading iPhone users’ address books to its servers without explicit permission. There is no evidence that the companies were doing anything nefarious with that information, and the offending app developers immediately revised their practices once they were revealed. Still, in this era where the technology is moving so quickly and so many new services are available at our fingertips, there is a good chance some of the information on our phones is stored by unknown third parties. Proceed with caution, and research the background and user and professional reviews of unknown applications before downloading them.
5) Consider a prepaid plan
While prepaid cell phone plans that don’t require two-year commitments have long been available, their biggest drawback was that they didn’t typically offer higher-end devices. This is no longer the case. Last month, prepaid plans for the iPhone debuted for the Cricket and Virgin Mobile USA networks. Those carriers and others are also beginning to offer among the best Android and Windows devices. There are still various pros and cons you should consider before investing in a prepaid plan. But if you resisted in the past because of poor handset selections, now is a great time to consider prepaid options.
- As seen in Yahoo! News
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When Rachel became the Office Robot
Telepresence robots, which retail for about $9,700, just may be the future of work.
For several weeks in the summer of 2012, I was a robot in the office, said Rachel Emma Silverman in The Wall Street Journal. Literally. I work remotely from Austin, but I used the QB-82, a wheeled robot that showed my face and emitted my voice, to wheel around our New York headquarters.
These “telepresence robots,” which retail for about $9,700, are designed to allow “far-flung workers to collaborate with peers and log face time at the office.” They just may be the future of work.
Oddly, research has found that employees are more open with human-operated robots than with human colleagues. As I rolled around the hallways using my laptop’s arrow keys, I spoke with colleagues I’d never met before. But I also “nearly careened into glass walls, got stuck in an elevator,” and got dinged in my virtual cranium by a Nerf ball. Glitches aside, Robot Rachel was a hit.
- As seen in The Week
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Cyberwarfare Emerges From Shadows for Public Discussion by U.S. Officials
Defense Secretary Leon E. Panetta warned Thursday, Oct 11, 2012 that
the United States was facing the possibility of a “cyber-Pearl Harbor”
and was increasingly vulnerable to foreign computer hackers who could dismantle the nation’s power grid, transportation
system, financial networks and government. According to Elisabeth
Bumiller and Thom Shanker of The New York Times, Defense Secretary Panetta's warnings of a dire threat of cyberattack on the U.S. is being voiced now as he seeks new standards to protect vital infrastructure.
In a speech at the Intrepid Sea, Air and Space Museum in New York, Mr. Panetta painted a dire picture of how such a cyberwar
might unfold. He said he was reacting to increasing aggressiveness and
technological advances by the nation’s adversaries, which officials
identified as China, Russia, Iran and militant groups.
“An
aggressor nation or extremist group could use these kinds of cyber tools
to gain control of critical switches,” Mr. Panetta said. “They could
derail passenger trains, or even more dangerous, derail passenger trains
loaded with lethal chemicals. They could contaminate the water supply
in major cities, or shut down the power grid across large parts of the
country.”
Defense officials insisted that Mr. Panetta’s words
were not hyperbole, and that he was responding to a recent wave of
cyberattacks on large American financial institutions. He also cited an
attack in August on the state oil company Saudi Aramco, which infected
and made useless more than 30,000 computers.
But Pentagon
officials acknowledged that Mr. Panetta was also pushing for legislation
on Capitol Hill. It would require new standards at critical
private-sector infrastructure facilities — like power plants, water
treatment facilities and gas pipelines — where a computer breach could
cause significant casualties or economic damage.
In August, a
cybersecurity bill that had been one of the administration’s national
security priorities was blocked by a group of Republicans, led by
Senator John McCain of Arizona, who took the side of the U.S. Chamber of
Commerce and said it would be too burdensome for corporations.
The
most destructive possibilities, Mr. Panetta said, involve “cyber-actors
launching several attacks on our critical infrastructure at one time,
in combination with a physical attack.” He described the collective
result as a “cyber-Pearl Harbor that would cause physical destruction
and the loss of life, an attack that would paralyze and shock the nation
and create a profound new sense of vulnerability.”
Mr. Panetta
also argued against the idea that new legislation would be costly for
business. “The fact is that to fully provide the necessary protection in
our democracy, cybersecurity must be passed by the Congress,” he told
his audience, Business Executives for National Security. “Without it, we
are and we will be vulnerable.”
With the legislation stalled,
Mr. Panetta said President Obama was weighing the option of issuing an
executive order that would promote information sharing on cybersecurity
between government and private industry. But Mr. Panetta made clear that
he saw it as a stopgap measure and that private companies, which are
typically reluctant to share internal information with the government,
would cooperate fully only if required to by law.
“We’re not
interested in looking at e-mail, we’re not interested in looking at
information in computers, I’m not interested in violating rights or
liberties of people,” Mr. Panetta told editors and reporters at The New
York Times earlier on Thursday. “But if there is a code, if there’s a
worm that’s being inserted, we need to know when that’s happening.”
He
said that with an executive order making cooperation by the private
sector only voluntary, “I’m not sure they’re going to volunteer if they
don’t feel that they’re protected legally in terms of sharing
information.”
“So our hope is that ultimately we can get Congress to adopt that kind of legislation,” he added.
Mr.
Panetta’s comments, his most extensive to date on cyberwarfare, also
sought to increase the level of public debate about the Defense
Department’s growing capacity not only to defend but also to carry out
attacks over computer networks. Even so, he carefully avoided using the
words “offense” or “offensive” in the context of American cyberwarfare,
instead defining the Pentagon’s capabilities as “action to defend the
nation.”
The United States has nonetheless engaged in its own
cyberattacks against adversaries, although it has never publicly
admitted it. From his first months in office, Mr. Obama ordered
sophisticated attacks on the computer systems that run Iran’s main
nuclear enrichment plants, according to participants in the program. He decided to accelerate the attacks, which were begun in the Bush
administration and code-named Olympic Games, even after an element of
the program accidentally became public in the summer of 2010.
In a
part of the speech notable for carefully chosen words, Mr. Panetta
warned that the United States “won’t succeed in preventing a cyberattack
through improved defenses alone.”
“If we detect an imminent
threat of attack that will cause significant physical destruction in the
United States or kill American citizens, we need to have the option to
take action against those who would attack us, to defend this nation
when directed by the president,” Mr. Panetta said. “For these kinds of
scenarios, the department has developed the capability to conduct
effective operations to counter threats to our national interests in
cyberspace.”
The comments indicated that the United States might
redefine defense in cyberspace as requiring the capacity to reach
forward over computer networks if an attack was detected or anticipated,
and take pre-emptive action. These same offensive measures also could
be used in a punishing retaliation for a first-strike cyberattack on an
American target, senior officials said.
Senior Pentagon officials
declined to describe specifics of what offensive cyberwarfare abilities
the Defense Department has fielded or is developing. And while Mr.
Panetta avoided labeling them as “offensive,” other senior military and
Pentagon officials have recently begun acknowledging their growing focus
on these tools.
The Defense Department is finalizing “rules of
engagement” that would put the Pentagon’s cyberweapons into play only in
case of an attack on American targets that rose to some still
unspecified but significant levels. Short of that, the Pentagon shares
intelligence and offers technical assistance to the F.B.I. and other
agencies.
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